Monday to Saturday: 5AM-10PM PST
Sunday: 5AM-8PM PST
We are closely following announcements and updates around COVID-19, including direction from local authorities. Once it is safe for our employees and customers to return to our stores, we’ll be sure to communicate this information on our website. You can also subscribe to our emails for updates.
When stores are reopened, we suggest calling the store before planning your next visit. All phone messaging will be updated with store-opening details.
This offer is only valid between 12:01am PT on April 3, 2020 and 11:59pm PT on April 8, 2020 ("Promotion Period"). This offer applies only to merchandise purchases made online at nordstromrack.com and HauteLook. Qualifying purchases will be based on the spend amount, pretax, at time of checkout. A minimum spend of $100 in a single transaction is required to receive a $15 discount; a minimum spend of $150 in a single transaction is required to receive a $30 discount; a minimum spend of $250 in a single transaction is required to receive a $60 discount. Any customer returns, customer exchanges or customer cancellations of qualifying merchandise purchased during the Promotion Period will result in the minimum spend total being reduced by the purchase amount. Qualifying purchases exclude gift cards, taxes and shipping fees. Offer may be canceled or modified at any time. Nordstromrack.com | HauteLook reserves the right to suspend or terminate this offer at any time. Void where prohibited.
We launch new events every day at 8AM Pacific. Events starting Monday–Thursday, including those launched in the afternoon and evening, run for 48-72 hours. Events starting Friday or Saturday run until Monday morning. Home events launch every Tuesday at 1PM Pacific and run for a full 7 days.
If you have a HauteLook account, you can also use it to shop nordstromrack.com. That way, you can shop our exciting limited-time events, as well as an ongoing catalog of brands you love with just one shared account, cart, and checkout.
If you ordered with standard shipping, you can cancel an order within 2 hours from the time it was placed. If you’re registered on HauteLook, simply visit your page and select "Changed my mind" on the order you wish to cancel. You can also Chat Now and one of our representatives will be happy to assist you. If you purchased using guest checkout, contact Customer Care at 1-888-547-8438 within the same 2-hour window, and one of our representatives will be happy to help.
For all shipping methods, including next business day, two-business day, and standard shipping, we are unable to modify items, payment methods, or shipping methods after an order has been placed.
Please note: Not all items are available for cancellation.
STATE & LOCAL SALES TAXES
The terms contained herein are subject to change as the taxation of online transactions is continually evolving. HauteLook strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.
States Where HauteLook Collects Sales Taxes
Orders shipped to AK*, AL, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, PA, PR, RI, SC, TN, TX, UT, VA, VT, WA or WI will have all applicable local and state sales taxes added to your total order, and to your shipping charges, where appropriate.
Sales Tax Collection in Alaska
As cities within Alaska update their sales tax laws and ordinances to adopt the Remote Sales Tax Code established by the Alaska remote Seller Sales Tax Commission, Nordstrom, as a remote seller, may be required to collect sales tax on transactions with destination addresses within these cities. Please visit the Alaska Remote Seller Sales Tax Commission website for more information and to learn about which cities in Alaska are participating.
States Where HauteLook Does Not Collect Sales Taxes
HauteLook does not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. You may have a tax obligation in states where HauteLook does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective tax authorities.
Need help using Apple Pay? See the links below for more information:
Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
Our return philosophy is to be fair and reasonable with our customers, and we hope that our customers are fair and reasonable with us as well. In rare instances, we feel a customer isn't being fair with us, either by regularly abusing our approach to refunds, or by having an unusually high rate of returns. These situations may ultimately end with the decision that we can no longer serve those customers.
For more information about The Nordy Club rewards program, click here.
Monday to Saturday: 5AM-10PM PST
Sunday: 5AM-8PM PST